Refund policy

Last updated: 6 August 2026

At Belorria, we want you to be satisfied with your purchase. If you change your mind about an order or experience an issue with your product, please contact us at info@belorria.com and we will be happy to assist.

1. Right to cancel

If you are a consumer purchasing from the UK, you generally have the right to cancel your order within 14 days after receiving your goods, without providing a reason.

To exercise your right to cancel, please contact us at info@belorria.com with your order number and a clear statement that you wish to cancel your purchase.

After notifying us, you must return the goods within 14 days.

2. Condition of returned products

Products should be returned in a condition that allows us to assess their nature, characteristics and functionality. You may handle the goods as reasonably necessary to inspect them, similar to how you could in a physical store.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may take this reduction in value into account where permitted by law.

For hygiene and safety reasons, certain products may not be eligible for return once unsealed where applicable law permits such an exclusion.

3. Return shipping

Unless the product is faulty, damaged, incorrect, or otherwise required to be returned at our expense by applicable law, the customer may be responsible for the direct cost of returning the goods where this has been communicated before purchase.

Please contact info@belorria.com before sending any return so that we can provide the appropriate return instructions.

4. Refunds

Once your returned product has been received, or you have provided appropriate evidence that it has been returned, we will process your refund in accordance with applicable law.

Where applicable, refunds include the cost of standard delivery paid at the time of the original order. Additional costs for an upgraded delivery method are not refundable beyond the cost of standard delivery.

Refunds will normally be made using the original payment method.

5. Faulty, damaged or incorrect products

If your product arrives damaged, defective, or you receive the wrong product, please contact us at info@belorria.com as soon as possible and include your order number and photographs where appropriate.

Your statutory consumer rights are not affected by this policy.

6. How to contact us

For return or refund assistance, contact:

BELORRIA LTD
167-169 Great Portland Street, Fifth Floor
London, W1W 5PF
England

Email: info@belorria.com